How do I change to a different TriAthy race?

 
  • Simply open the confirmation email that you received from Active Europe. See below for the main features included in this email:

  • Your registration details are all set out, alongside a QR code.
  • You will see two links below the QR code; “Transfer to someone else” and “Change category”.
  • To change your race distance, click “Change category” and you will be directed to the Active Europe site. Log-in and make your new race selection and complete the online process. Please note there is a €5 charge to change race. You will receive a new email to confirm your amended race details.
  • Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system.
  • All changes must be made by midnight on Thursday 25th May 2017

NOTE FOR ENTRANTS WHO USED THE ACTIVE EUROPE EXPRESS REGISTRATION OPTION:

  • Please note if you availed of the Active Europe Express Registration procedure a race change will have to be done manually by us.
  • Please use the Contact Form to request this move and we will be in touch with you to expedite.

 

Can I give my race entry to someone else?

 
  • Yes you can! Simply open the confirmation email that you received from Active Europe. See the example email below:

  • Your registration details are all set out, beside a QR code.
  • You will see two links below the QR code; “Transfer to someone else” and “Change category”.
  • To give away your race entry, click “Transfer to someone else” and you will be directed to the Active Europe site.
  • Log-in and complete the online form to transfer your entry. Please note there is a €5 charge to transfer your place. An email will be sent to the transferee with their registration details.
  • Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system. All changes must be made by midnight on Thursday 25th May 2017

NOTE FOR ENTRANTS WHO USED THE ACTIVE EUROPE EXPRESS REGISTRATION OPTION:

  • Please note if you availed of the Active Europe Express Registration procedure a race change will have to be done manually by us.
  • Please use the Contact Form to request this move and we will be in touch with you to expedite.

 

I am no longer able to race. What are my options?

 
  • Under the T&C of entry, you can withdraw from the TriAthy event on or before 1 April 2017.
  • You will be entitled to a refund less the administration fee of €15.
  • To request a refund, please use the online contact form.
  • After the 1 April 2017, the only option available to you is to either
    • Change To A Different Race; or
    • Transfer your entry to somebody else.
  • Please see the FAQ above for these details.

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